Numerous organizations have not defined its business processes. Eighty-five percent (85%) of an organization's quality and efficiency problems are either built into its systems or are defined. Learn how to identify and eliminate unnecessary costs and activities that don't add value. Class subject areas include the identification of: core processes; non-value added work; system flaws resulting in poor quality. Learn who to: define and develop process workflow; start Business Process Management (BPM) initiatives; dramatically improve efficiency and customer satisfaction. The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.