The need to communicate with impact is one of the most difficult challenges we encounter ... and the one that will lead to the greatest rewards. Most of what we do, we do in the context of a relationship. Communication is the key to all relationships. To be successful in your endeavors you need to become an effective communicator. Topics include: projecting a positive, confident image • how to communicate with difficult people • how to reduce fear barriers to effective presentation • which communication style to use and when • keys to better listening skills • the power of non-verbal signals.