Numerous organizations have not defined its business processes. Eighty-five percent (85%) of an organization's quality and efficiency problems are either built into its systems or are ill-defined. Learn how to identify and eliminate unnecessary costs and activities that don't add value. Class subject areas include the identification of: core processes; non-value added work; system flaws resulting in poor quality. Learn who to: define and develop process workflow; start Business Process Management (BPM) initiatives; dramatically improve efficiency and customer satisfaction. The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.