Professional Development >> Communication & Leadership Skills

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CERTIFICATE AWARDED. What would life be if the world weren't full of difficult people? In this seminar, we will focus on ways to analyze types of difficult behavior. You'll learn constructive ways to communicate with difficult people and the powerful tools of pacing, paraphrasing and inquiry. Topics include: difficult people in your life, their specific behaviors and your reaction to their behaviors • four principles of communication • three models of face-to-face communication • guidelines to confront anyone about anything • task vs. people; passive vs. aggressive; behavioral analysis (Modified Myers-Briggs individual exercise) • tips for how to communicate with each personality type: director, entertainer, supporter, analyst • how to deal with specific situations, such as an angry person or a backstabber.

1 session

Start date: 06/03/17

End date: 06/03/17

Weekly - Sat 9:00 AM - 12:00 PM (6/3/2017-6/3/2017)

Tuition: $45.00

Materials Fee: $20.00

Room :  Community Education Room 7



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CERTIFICATE AWARDED. Conflict is a universal, inescapable situation. In this seminar we will redefine and analyze the reasons for conflict. Once you can accept the inevitability of conflict, you can reduce your stress and fear. You'll learn to view conflict as a situation to analyze and develop skills to more effectively deal with it. Topics include: learn four helpful principles of why people act this way • the special distinction between disagreements and misunderstandings • basic steps in problem solving • rules for fighting fair during conflict • how to confront anyone about anything • how to face an angry person.

1 session

Start date: 06/03/17

End date: 06/03/17

Weekly - Sat 1:00 PM - 4:00 PM (6/3/2017-6/3/2017)

Tuition: $45.00

Materials Fee: $20.00

Room :  Community Education Room 7



View Details »
 
 

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